FAQ

I'm new to all this, what is a Christmas Elf Tradition?

Once Elves have finished all their work for Santa, they love to come visit children and spend time with them in the lead up to Christmas.  For more information visit the Elf Tradition and see what fun awaits...

How Do I Order an Elf?

If you click on the 'Shop' button on the top left of the page, you will find all our Elf Packs, and pick the one most suitable for you. Alternatively, click here.

My child is a bit too young for reward charts, what can I do?

Our Toddler Pack is perfect for all children and is suitable from birth.  It includes an elf soft toy, letter from Santa and a board book, which has a rhyming story, colourful pictures and is perfect for little hands to hold.

What does the pack include?

Our Activity Pack includes either an Elf Boy Soft Toy, an Elf Girl Soft Toy, or both, a letter from Santa, a guide for parents with ideas for elf antics and an activity book packed with games, puzzles, over 100 reusable stickers and a reward chart.

Our Toddler Pack is suitable from birth and includes either an Elf Boy Soft Toy, an Elf Girl Soft Toy, or both, a letter from Santa, a guide for parents with ideas for elf antics and a board book which has a rhyming story, colourful pictures and is perfect for little hands to hold.

What do I do if it's after the 1st December?

Do not worry, our elf packs are designed for starting anytime in December, even on Christmas Day.  You can pick the day that suits your family for your elf to appear and enjoy the fun.