Returns

We hope that your elf settles in well, but should you wish to return him to Santa, we are happy to welcome him back.

You have the right to cancel your order within 14 days of receipt.  All goods can be returned to us for a full refund on the cost of goods or exchanged within 14 days from the date of receiving your item providing they are unused. Please ensure that you receive a proof of postage for your own records.

To return goods, simply repackage your item(s) and return it with the packing slip/invoice provided to the address on the included paperwork. Please ensure the invoice is included with the goods to allow us to identify your order. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.

Once we've received the returned item, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 14 days, provided the goods you return are in the same condition that they were when delivered to you.

You will be responsible for the cost of returning him to us, except if your item is faulty or sent to you in error.  We will refund the amount of your purchased items plus our standard postage rate.