Terms & Conditions

Terms and Conditions

To make your web shopping experience easier and more transparent below are our terms and conditions, which will apply to the use of the elfadventures.co.uk and elfadventures.com websites and by placing an order with us, you are agreeing to accept these terms and conditions (conditions).

Please note, these “ conditions ” can potentially change at any time, and it is your responsibility to check before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access these websites. If you have any queries relating to these conditions, you should contact our Customer Service team on 0141 280 8244 before placing your order.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

General Information

We are Elf Adventures, Cuddly Kingdom Limited, 272 Bath Steet, Glasgow, G2 4JP, Company Registration number SC346293 and Registered VAT number 911 4133 70. These terms and conditions will apply between you and Cuddly Kingdom Limited, when you purchase an item from www.elfadventures.co.uk or www.elfadventures.com. These terms do not affect your statutory rights.

  • Your contract for purchases made on this website with Cuddly Kingdom Limited and you undertake that all goods ordered by you are for your own use only and are not for resale.

  • You must be eighteen years old or above to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

  • You warrant that all details you provide on this website for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

  • You agree that e-mail can be used as a method of communicating with you.

  • During the registration process, you must enter a valid e-mail address as a user name and choose a password. You are responsible for all actions taken under that username and password and must only purchase from this website under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Cuddly Kingdom Limited as soon as possible.

  • It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will have their details passed onto the Police.

  • Cuddly Kingdom Limited reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

    • you fail to make payment to us when due.

    • you breach any of our terms and conditions.

    • when requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

    • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on this website.

Indemnity

You agree to reimburse us for any reasonable and foreseeable losses, costs and expenses that we incur as a result of a breach of these Conditions caused either by yourself or by someone that you have permitted to use your Elf Adventures website shopping account.

Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Ordering

  • When placing an order, you warrant that all information given is accurate and complete.

  • All orders are subject to acceptance and product availability.

  • Availability information for products is listed on each individual product description. If Cuddly Kingdom Limited has insufficient stock to deliver the goods you have ordered, we will contact you.  The stock number is to be used as a guide only and does not guarantee that the item is available.

  • All prices listed on this website are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices include sales tax.

  • Only one promotional code can be redeemed against any one order. Promotional codes cannot be redeemed against orders that have been submitted to us via an affiliate website, unless the promotional code is used in lieu of any benefits that have been offered by the affiliate partner.

  • No contract for the sale of any product will exist between you and Cuddly Kingdom Limited until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

  • This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.

  • You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

  • If your order has not been accepted, we will endeavour to contact you to explain the reasons why.

Delivery

  • The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

  • If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Also note that, unfortunately, we may have to wait up to 18 working days (or 25 working days for overseas orders) before we are able to issue refunds or replacement items for any parcels that might have been lost or delayed during transit.

Payment

We accept most major credit and debit cards, including Visa, Visa Debit, Visa Electron, Mastercard and Maestro, and also accept payment by Cuddly Kingdom gift voucher.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Security

 

3D Secure

 

 

Elf Adventures only accepts 3D Secure transactions.

We have introduced Verified by Visa and Mastercard® SecureCode™. To provide maximum security for payments.

To use this service, you must register with the bank or other organisation that issued your card and once you've registered and created your password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Secure Server

Elf Adventures has SSL encryption technology from Geotrust to ensure your payment and personal details are secure. When entering personal or payment information, 'https' will replace the 'http' at the front of the www.elfadventures.co.uk in your browser address window and a small locked padlock will also appear in the bottom bar of your browser window to show the website is now secure.

Cancelling an order

  • You are entitled to cancel this contract and receive a full refund provided that you exercise your right within seven working days after the day on which you receive the products. (Bank Holidays do not count as working days).

  • The procedures for cancellation are detailed below and vary depending at what stage of the order process you are at.

  • If you haven't already submitted an order, you may clear the items in your shopping basket at any time prior by clicking the 'Remove' button next to the product ordered in you shopping basket.

  • If you have submitted your order and received your confirmation email from Elf Adventures, you can still cancel your order up to the point of despatch by phone or email. Please ensure you list your name, address, product ordered and order code on the email.

  • If you wish to cancel your order after it has been despatched you will need to wait until you receive the product and then follow our Returns procedure below.

  • Once we've received notification from you that you wish to cancel an order, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 14 days, provided the goods you return are in a saleable condition and unused.

  • You will be liable to any charges incurred when returning the goods to Elf Adventures, unless the return is as a result of an error on our part or is faulty.

Returns & Refund Procedure

All goods can be returned to us for a full refund on the cost of goods or exchange within 14 days from the date of receiving your item providing they are unused. Please ensure that you receive a proof of postage for your own records.

To return goods, simply email us for returns information. Please ensure the invoice is included with the goods to allow us to identify your order. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.

Once we've received the returned item, any sum charged by us to your credit or debit card will be re-credited to that credit or debit account within 14 days, provided the goods you return are in the same condition that they were when delivered to you.

Exchange Procedure for faulty or incorrect goods

Elf Adventures will be happy to exchange products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 6 months from the date of despatch. Obviously it will help us to resolve any issues if you can let us know as soon as the problem becomes evident.

Privacy

When you supply any personal information to www.elfdventures.co.uk we have legal obligations towards you in the way we use those data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.

In general, any information you provide to Elf Adventures will only be used within Elf Adventures and by its agents and service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to www.elfadventures.co.uk or www.elfadventures.com, or otherwise engage in any disruptive behaviour, Cuddly Kingdom can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of Elf Adventures membership you no longer wish to continue your registration as an Elf Adventures member. Where personal information is held for people who are not yet registered but have taken part in otherElf Adventures services (e.g. competitions), that information will be held as long as is necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

If you are notified on a www.elfadventures.co.uk or www.elfadventures.com site that your information may be used to allow Elf Adventures to contact you for "service administration purposes", this means that Elf Adventures may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on Elf Adventures unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

Liability

  • We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

  • We may modify these Conditions at any time by posting the Conditions on our website. You may terminate your contract with us if you reasonably consider that you have been disadvantaged by any change we may make to these Conditions.

  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on this website is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

  • We have taken all reasonable measures to provide accurate product images for each product for sale on the site. However, please be aware that due to a number of mitigating factors such as Internet browsers and monitor colour contrasts colours may appear to vary slightly from the product as it appears on your screen and we cannot be held responsible or liable for any minor colour discrepancies between the image and the actual product.

  • The products sold on this website are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Elf Adventures.

  • We have taken all reasonable measures to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

  • We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

  • We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

  • We shall exercise reasonable skill and care in providing the goods to you in accordance with these Conditions however any liability we have to you of any kind is limited to the charges paid by you in the twelve-month period prior to the event causing the liability.

  • We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

    • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

    • Any loss of goodwill or reputation; or

    • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions

  • Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

Copyright

All rights, including copyright, in the content of the Elf Adventures web pages are owned or controlled by Cuddly Kingdom Limited. In accessing this website web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Elf Adventures web pages for any other purpose whatsoever without the prior written permission of Cuddly Kingdom Limited.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Elf Adventures products are those stated on the Elf Adventures material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

Survival

If any individual part of these Conditions shall be held to be invalid or unenforceable, this shall not affect the enforceability of any other part of these Conditions.

Entire Agreement

  • These Conditions govern our relationship with you.

  • You acknowledge that in agreeing to these Conditions that you have not relied on any other statement, representation or assurance other than as expressly set out within the Conditions.

  • Nothing in this clause shall limit or exclude any liability for fraud.

  • These terms and conditions do not affect your rights under law. If you require any advice or assistance we would suggest you contact your local branch of the citizens' advice bureau who should be able to help.

Law

This agreement is governed by the laws of England and Wales unless you live in Scotland in which case, it will be governed by Scots law or Northern Ireland in which case Northern Irish law will govern. Each of us agrees to only bring legal actions about this agreement in a UK court.